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Rite Aid Testing Online Care Service

Online CarePennsylvanians Can Consult With Specially-trained Pharmacists Online From Their Home Or Office

Peace of mind is just a few clicks away for Pennsylvanians unable to visit their neighborhood drugstore to receive a pharmacist’s advice. Through its new Rite Aid Online Care service, patients can receive timely and reliable guidance through live online interactive consultations with specially-trained Rite Aid pharmacists.

Those visiting RiteAidOnlineCare.com can consult with pharmacists on general issues such as drug side-effects, drug interactions or over-the-counter medicines. Visitors can also search pharmacist profiles to find one specially trained in providing advice for diabetes care or medication therapy management (MTM).

Patients can choose to interact with a pharmacist via instant message chat, web-based phone conversation or, for those with personal computer webcams, a face-to-face consult. Consultations are available seven days a week – including holidays – and can be particularly useful for homebound patients or those who travel frequently.

Rite Aid is currently testing the service, which is available only in Pennsylvania as of press time but could potentially be expanded into more states, says Executive Vice President of Pharmacy Robert Thompson.

“Rite Aid is committed to delivering innovative services to our patients as part of our mission to help them live healthier, happier lives,” Thompson says. “The online care service offers patients another convenient way to talk with an expert Rite Aid pharmacist about their prescribed medication therapies.”

By having this service available, Rite Aid can also help more patients understand why taking their medication as prescribed is so important to their overall health, Thompson adds.

At select locations in the Pittsburgh, Pa. area, the company is testing in-store terminals that allow patients without internet access to visit their neighborhood pharmacy to access Rite Aid Online Care.

“This is a great way for patients to access our MTM and Diabetes Care specialists online if the pharmacist at the store is not trained in these areas,” says Vice President of Pharmacy Initiatives and Clinical Services Tammy Royer.

One patient, after testing Rite Aid Online Care at the American Diabetes Association Expo in Pittsburgh, called the service “a great security blanket. I was able to access experts and get answers. I would definitely use it again.”