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Compliance Program Reflects New Era Of Patient Care

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Customers say time with the pharmacist is what they value most about receiving Rite Aid’s new point of care compliance consultations

As pharmacists embrace their changing role in the healthcare landscape, Rite Aid’sPoint of Care Compliance Program provides additional opportunities for the close one-on-one interaction that patients appreciate while helping patients realize the benefits of taking medications as prescribed.

According to the New England Health Institute (NEHI), poor medication compliance is a costly problem. NEHI estimates that non-compliance, which means patients are not taking their medication as prescribed, leads to $290 billion in avoidable annual medical spending.

NEHI also estimates 89,000 premature deaths among hypertension patients could be avoided each year if patients took medications as prescribed.

With Rite Aid’s new Point of Care compliance program, patients on maintenance medications receive a compliance score on their monograph receipt that pharmacists can use as a catalyst for discussing the benefits of taking medications as prescribed. The compliance score also helps the patients measure their medication compliance and track progress.

Two scores are printed on a patient’s monograph receipt: an overall score measuring compliance of all prescribed maintenance medications filled and sold at Rite Aid and another score measuring compliance of the individual maintenance medication.

A perfect score is 100 and patients with a score below 80 can receive a more detailed compliance report – The Rite Care Prescription Advisor – and consult with their pharmacist.

“The message our pharmacists want to send is, ‘We’re here to help. We care about you and your health,’” says Vice President of Pharmacy Initiatives and Clinical Services Tammy Royer.

According to Executive Vice President of Pharmacy Robert Thompson, compliance consultations represent another example of how Rite Aid is embracing the evolving role of pharmacy in U.S. healthcare.

He says services such as the Point of Care program allow pharmacists to play a more active role in protecting patient health, build stronger patient relationships and lower overall healthcare costs. “This truly is a new era of patient care,” Thompson says. “At Rite Aid, we recognize that and we’re excited about it.”